This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Patients Charter

Patient’s Rights to General Medical Services

 

  • To be offered a health check on joining a doctor’s list for the first time.
  • To have appropriate drugs and medicine prescribed.
  • To be referred to a Consultant acceptable to them when they and their GP thinks it is necessary, and to be referred for a second opinion if they and their GP think it is advisable.
  • To have access totheir health records, subject to any limitations of the law, and to know that those working for the NHS are under a legal duty to keep those records confidential.
  • To choose whether to take part in research or medical student training.
  • To receive a copyof their doctors practice leaflet, setting out the services that he or she provides.
  • To receive a fulland prompt reply to any complaints they make about the care they receive at theAbbotswoodMedical Centre.

 

Abbotswood Medical Centre Philosophy:

  • Our aims are to offer the highest standard of health care and advice toour patients, with the resources available to us.
  • We have a team approach to patient care and endeavour to monitor theservice provided to patients, to ensure that it meets current standards of excellence. 
  • We are dedicated to ensuring that practice staff and doctors aretrained to the highest level and to provide a stimulating and rewardingenvironment in which to work.

 

Our practice Charter

 

  • You will betreated with courtesy and respect by all practice personnel.
  • An urgent appointment with a doctor or nurse Practitioner will be available on the same day.
  • A non-urgent appointment with a doctor will be offered within 72 hours
  • Our standard is to see 80% of patients within 20 minutes of their appointment time. If you havewaited longer than this please ask the receptionist for an explanation.
  • We aim to answer the telephone within six rings.
  • An appointment with a practice nurse will be available within three working days.
  • Requests for repeat prescriptions will be dealt with within 48 hours. This can be in person, online or by posting a request.
  • All comments  andsuggestions about the service are welcome. Please use the box provided in the waiting area.
  • If you have a complaint please speak to any member of staff. Your complaint will be dealtwith in a professional and efficient manner.
  • We wish to make AbbotswoodMedical Centre as accessible as possible. If you have hearing, visual or physical difficulties please let the receptionist know so that we can enable you to fully use our services.

Patient’s Responsibilities

  • If you are unableto attend for an appointment please let us know so that we can offer it to someone else.
  • If you are latefor your appointment you may be asked to rebook at another time. Try to let us know in advance if you are going to be unavoidably delayed, so that we can makealternative arrangements to help you.
  • A home visit should only be requested for those who are unable to come to the surgery because of serious illness or infirmity. Please ring the surgery before 11am if at all possible.
  • An urgent appointment is for an urgent medical problem. Please speak to the receptionist if you require a sick note or repeat prescription.
  • We would ask you to be patient if the doctor is running late. This is often due to unforeseeable emergencies but please ask for an explanation from the receptionist.
  • Make a separate appointment for each patient that needs to be seen. This allows the doctor enough time to treat each patient with the time that they deserve.
  • Please act in a responsible and courteous manner whilst on the practice premises for the safetyand comfort of others.
  • Please treat all surgery staff, fellow patients, carers and visitors politely and with respect. Violence or verbal harassment will not be tolerated or accepted, you may be asked toregister at another surgery if this behaviour occurs.


 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website